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Intercultural communication and global business success programs like no other

Pre-Departure                                 L32

Intercultural Training for Managers Going Overseas

Become an effective leader more quickly overseas

Many Japanese ex-pats take too long (1 -2 years) to become effective in their overseas role because they don’t know how to adapt their behaviour and management style to motivate local stakeholders.

Learn how Japan and global working styles are different, and best ways to bridge gaps. Practice clear, persuasive communication and coaching-style management in cases and role-plays.

It was very helpful for me to know that common things in Japan were not common in overseas, and each country has own standard.

Legal Manager, Software Company

It was surprising that the instructor told us Japanese styles of communication, management, and meeting have good points in some cases. I got the key point was using these styles properly depending on circumstances.

Electrical Engineer, Automotive Maker

Thank you for your comprehensive presentation. I really enjoyed interaction with some people and your talk as well. I had a good opportunity to learn overseas business skills so I think I can keep my motivation high also from now on.

Sales Manager, Food Company

The Purpose of this workshop:

■ Prepare Japanese employees to deal effectively with stakeholders and markets with different business culture, so they can quickly start achieving their business goals, including strategic management, sales, marketing, production, research, IT, administration and global teamwork. Also to  effectively hire, develop and retain local staff as long-term, motivated leaders..

Who is it for?

■ Japanese managers, coordinators and specialists with long or short term overseas assignments.

How will participants benefit?

■ Understand cultural differences in working style and communication and how to bridge them, including dealing with job-hoppers and under performing staff

■ Become comfortable communicating in English in typical overseas business situations using language they already know.

■ Develop a positive growth mindset with effective strategies to learn overseas business situation and skills, working styles, and foreign languages.

Workshop Methodology

■ Participants learn that 1. Japan is very different so they need different behaviour and clear explanations. 2. They should teach national staff the reasons and personal benefits of Japan’s team-based working style, as well as how to do it. 3. A best mix of local and Japan culture can remove gaps in understanding and increase productivity

■ Our interactive bilingual facilitation includes understanding open communication, how foreigners experience Japan companies – and how to help them out of the darkness, and how growth mindset helps ex-pats. We welcome mixed nationalities, mixed language levels, and mixed management levels because we can learn from each other.

■ We study 10 intercultural frameworks – and how we have to change our style of managing, email, meetings, presentations and teamwork. We analyze cases and discuss how to adjust to different regions and countries’ cultures. Flow:  Values, experience, IC, case for local team

We practice via role plays during the day (after each cultural framework), including learning key phrases and coaching for eight common Japanese ex-pat situations :
1. Introductions,
2. Mission,
3. Teamwork,
4. Meetings,
5. Decisions,
6. Giving Feedback,
7. Training,
8. Negotiation

Program highlights

■ Start working effectively overseas at high skill levels faster, with less stress.

■ Practice common situations, such as introducing your mission persuasively to get help from local colleagues, and how to do coaching style performance management with positive feedback and goal-setting.

■ Achieve global business goals, bridge cultural gaps, and empower local teams.


Facilitation Agenda



09:00 Open Communication Orientation. Purpose, goals, introductions (Be a globally effective leader using English positively)
09:20 1. Formality Positive Introductions Get to know your global team with open, friendly communication.  Interview staff effectively. | Our individual goals in this seminar
09:40 2. Communication (Context) Present your mission Explain your role and purpose clearly to your team and other stakeholders. Share ideas. Use three point presentation process. |  Write clear email requests

<Break: 10 minutes>

10:30 3. Strategy (Direction) Motivate for better teamwork Explain your goals, working style and how to collaborate. Use examples and simple ideas.

Experience of foreigner joining a Japanese company

11:30 4. Discussion Participate in global meetings Summarize and say ideas. Control the conversation: Interrupt, check & respond quickly.

<Lunch: 60 minutes>

13:00 5. Decisions Chair productive meetings Lead brainstorming and problem solving discussions. Conclude with action items and roles.
13:30 6. Organization Co-create and explain decisions Involve local teams in decision-making. Explain head office decision process and how to influence stakeholders. Hear and understand local processes.
14:10 7. Time sense Present plans persuasively Physical skills for persuasive presentation: intonation, pace & pause to signal ideas. Clear Q&A.

Global project management.

<Break: 10 minutes>

14:50 8. Change Coaching-style interactive training Use questions, memorable methods and active listening to teach skills.
15:30 9. Trust Negotiate win-win solutions Interactive, positive negotiation to solve local issues.

<Break: 10 minutes>

16:00 10. Growth Mindset Positive feedback and goal setting Give coaching–style feedback on performance, hold positive review and goal-setting sessions.
16:55 Wrap up Next actions Summarize skills / insights and how to use them in own situation.

< Finish 17:00 >

Sample Program Slides

Know Japan-global culture gaps

Change style, improve teamwork

Help local staff influence HQ





Program design by Jon James Lynch and J-Global facilitators. Copyright K.K. J-Global 2018. All rights reserved