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Intercultural communication and global business success programs like no other

Managing Non-Japanese               L31
Employees in Japan

Intercultural Workshop

Increase foreign staff motivation & loyalty via clear, supportive management

Japanese managers may give vague instructions, expecting bottom-up independent action and learning; other times they may want detailed reporting and checking. Non-Japanese staff may be confused about how to work, or feel low motivation.

Explain team-based working methods, and set clear goals and expectations for global staff working and information-sharing. Then support and coach them.

It was well analyzed and compared the way of thinking in Japanese company and overseas. That motivated me to challenge in future globalization. It was beneficial to learn the real cases that foreign workers faced and these solutions.  

Product Designer, IT Storage Solutions Company

Through many activities, I could understand the point that foreign workers got confused and conflict with others. That would be helpful from now on.

Retail Manager, Homeware Store Chain

It was very interesting, brought me great confidence. I was so happy to hear that you said Japanese business style still had advantage even in this globalization.

Finance Coordinator, Logistics Company

The Purpose of this workshop:

■ Effectively hire, train, manage, develop and retain non-Japanese staff in Japan as high-performing, long-term, motivated leaders – either to stay in Japan, or to manage operations overseas.

Who is it for?

■ Japanese managers training or employing non-Japanese staff and future leaders in Japan. (Mixed language levels, mixed management levels welcomed)

■ Optionally we can also welcome participation by: 1. Non-Japanese staff, 2. Japanese overseas assignees. (Mixed nationalities welcomed)

How will participants benefit?

■ Understand cultural differences in working style and learn coaching management and clear communication skills to bridge them, including dealing with job-hoppers, un-motivated or under-performing staff.

■ Develop a positive growth mindset to deal with diversity, build own skills, and to propose and execute organization changes which increase motivation and performance of non-Japanese employees.

Workshop Methodology

■ When planning workshop contents we can interview Japanese managers and non-Japanese staff about common intercultural misunderstandings or frustrations, and create cases for training participants to analyze, find solutions, and roleplay effective behaviours.

■ On day 1, managers learn and plan:

■ Brainstorm challenges (such as foreign staff taking too long to learn skills, or being un-motivated or quitting too soon)

■ Understand cultural differences between Japan and global planning, working and communication skills, which can cause problems integrating foreign staff into Japanese teams

■ Discuss solutions to challenges, and learn how to use coaching style goal-oriented performance management techniques. Finally, roleplay interviews with their non-Japanese staff.

■ The following week, as an assignment, managers do real interviews with their actual staff, based on their new skills and practice.

■ On day 2, a few weeks later, managers report progress and learn feedback and communication skills to keep developing their global staff.


Program highlights

■ Bridge cultural gaps and empower mixed-nationality diverse teams so staff satisfaction, staff retention and business performance improves.

■ Managers use peer-to-peer learning to share own ideas, best practices.


Facilitation Agenda:  One day seminar

Time Item Description
09:00 Orientation 1. Purpose, introductions.
2. Challenges (issues),
3. Growth mindset,
4. Open communication.
09:30 Intercultural Communication 1. Case study: Managing non-Japanese staff in Japan.
2. Ten intercultural frameworks.
3. Survey
10:40 Managing a Diverse Workforce 1. Work-life-balance and stress management,
2. Respectful communication
3. Coaching Style Management,
4. Explaining my management style
13:00 Shared Direction 1. Our Company Way, mission, values, working style.
2. company and department’s strategy and cascading goals.,
3. Team-building & Project Management.
4. Imagine staff’s needs
14:30 Performance management 1. Hear needs: Survey/Interactive goal setting,
2. Give feedback positively (Role play)      
16:00 Facilitating diverse meetings 1. “Start with Why.”
2. Chair meeting: ”How to manage our foreign staff”.
3. Discuss & agree.
16:40 Planning my 1-1 meetings 1. Plan goals, content, structure,
2. Practice role-play .      

(2-4 weeks later) Half-day seminar

09:00 Coaching-style Management 1. Feedback on 1-1 meetings,
2. Coaching development & progress.
3. Practice role-play.
10:30 Clear Communication 1. Clear emails,
2. Win-win negotiation,
3. Confident presentations,
4.Plans meeting

Sample Program Slides

Use positive body language

Make everything clearer at first

Offer extra support, explanations





Program design by Jon James Lynch and J-Global facilitators. Copyright K.K. J-Global 2018. All rights reserved