It's time to J-Globalize your business

Intercultural communication and global business success programs like no other

Coaching style feedback and     L30
Performance management

Inspire your team’s personal and bussines growth

The problem is diverse employees are increasing, causing misunderstandings and low productivity under traditional Japanese male managers. Non-Japanese, women and younger Japanese are
often not motivated by top down style commands, and prefer to use their ideas, ask questions or discuss.

Learn coaching-style management skill to improve communication,
motivation and performance.

In today’s seminar, I learned useful ways to exchange positive words. Especially “growth mindset” concept and using coaching to develop growth thinking was very impactful for me.

Regional Sales Manager, Real estate support company

I felt the importance of coaching positively, and helping my team to grow their motivation. It was great to learn how to lead positively by asking questions instead of giving orders.

R&D Manager, System Integration Company

Because I learned English phrases for different situations I felt today’s training will be very useful in my workplace. Although I had a rough understanding of intercultural communication I never realized how big the gaps can be. Also I like the idea of using questions, instead of my current negative “yes but” style.

Product Designer, Document Solution Company

The Purpose of this workshop:

■ Develop coaching style management which increases performance, and personal growth, delivers feedback effectively and keeps a positive respectful (non-harassment style) atmosphere..

Who is it for?

■ Managers who need to use performance management systems, set goals and give feedback to coach personal growth and achieve business targets. Especially for managers who may have non-Japanese staff.

How will participants benefit?

■ Motivate and coach staff to achieve business and personal development targets. Develop staff using positive questions, and using praise more than criticism.Achieve higher business performance, personal growth and staff satisfaction.

■ Encourage more proactive behavior, idea sharing, and engagement in discussions and decisions, with growth toward career goals and a better work environment. Managers can spend more time on strategic work because staff skill, confidence and proactivity increases

■ Use a positive, interactive, respectful communication style which avoids perception of harassment. Develop clear last chance and improvement path with problem staff.

Workshop Methodology:

■ Agree our learning style and communication style for today and for today’s discussion and role-plays. Pair and group information sharing

■ Consider cultural differences, and understand how diverse employees may have different goals, values, understanding about responsibility, quality, discussion, time-sense, decision-making and may have experienced working in different business models.

■ Learn how to adapt own communication to more coaching style to overcome diversity issues, because it checks assumptions and helps employees to speak their mind clearly, and add own

■ Practice engaging meetings and planning processes, role-play SMART goal-setting, feedback conversations, and how to use tools such as Personal Improvement Plans to help employees achieve their top potential with high motivation.

■ (Note: Managers can benefit from joining a Global English Mindset, Intercultural Communication or Global Mindset program – as preparation for this program)

unique contribution.

Program highlights

■ Plan how to change own listening and managing style, and staff mindset and habits to increase personal productivity and achievement of clear career goals.

■ Learn how to create a more positive, motivating workplace with more productive teamwork and longer staff retention.

Facilitation Agenda

09:00 GOALS & GLOBAL COMMUNICATION STYLE Introductions & Purpose, Peer to Peer Learning and Positive Mindset, Performance management (trends and success factors), Open Communication, Our needs and goals
09:20 INTERCULTURAL LEADERSHIP Western and Asian vs Japanese Management styles. Brainstorm common issues/gaps.
Low Context and Socratic Communication, Team-based (Ameba) vs Individual based (Matrix) Responsibility. How to overcome gaps to achieve shared communication style. <Break 10 minutes>
Growth Mindset. Quiz, research, discussion, applications
11:00 BENEFITS OF COACHING-STYLE Situational Leadership, Benefits of Coaching,  Leading with questions, Respectful management: preparing professionally, giving full attention, interactive timed meeting with clear outcomes. <Lunch 60 minutes. >
13:00 COACHING-STYLE MANAGEMENT Case study – “One way management”
Three levels of listening., Active Listening, Appreciative Listening, Praising for effort, Catching people doing things right, G.R.O.W. model  (Goals, Reality, Options, Way forward), Leader-Leader communication (“I intent to…” , Thinking aloud, Sharing considerations, Certifying vs Briefing) <Break 10 minutes>
Case roleplay: Coaching in pairs
14:40 TARGET-SETTING & TRACKING Common issues with goals and KPs (group discussion) , “Start with Why” – inspiring goal-setting, S.M.A.R.T Goals, Milestones and measuring KPIs, Continuous Feedback:  1. Global “ho-ren-so” (collaborative information sharing), 2. “Big Rocks” style speed meetings, Global “kaizen” (ongoing bottom-up innovation)
Goal-setting Evaluation Roleplay   – with feedback checklists and partner/trainer feedback  <Break 10 minutes>
16:00 HOW TO GIVE FEEDBACK Coaching style feedback, Eliciting analysis and solutions, Career goals and planning, Building on strengths, Recognition: Moving up, rewarding and job-rotating. Kiss-Kick-Kiss, Coaching improvement by praising, Feedback session management. “Failing forward:” coaching alternative actions & outcomes.
Interventions: PIP: performance improvement plan case and best practices.
Planning my next staff feedback interview- pair coaching roleplay
16:55 WRAP UP My next steps / insights


Sample Program Slides

Collaborate to solve real issues

Optimize your personal creativity

Plan solutions for future changes





Program design by Jon James Lynch and J-Global facilitators. Copyright K.K. J-Global 2018. All rights reserved