It's time to J-Globalize your business

Intercultural communication and global business success programs like no other

Pre-Departure – Key                C32 Conversations
For managers going overseas – Cases, dialogues and role plays

Confidently and effectively communicate in English in real overseas work situations

The problem is there is still a big gap in business styles and lack of confidence even if participants learn some English and intercultural theory, due to lack of realistic practice

Join and confidently prepare for each real problem situation, with right English phrases and behaviors – getting coaching in custom solution role plays.

Thank you for an interesting lecture. I think that preparations for improving communication skills are necessary, as well as English, for future overseas assignment.

Brokerage Division Manager, Insurance Company

I enjoyed talking in English this morning. The role plays opened my mind to other thinking, and gave me confidence. I was very encouraged using English to speak with foreigners soon.

Medical Representative, Pharmaceutical Company

I took your lesson a week ago and it was very good for me. I learned the difference in behavior between Japanese companies and global companies. Do not worry about mistakes, talk in English. I will meet a Filipino who can not speak Japanese next week so I will try to speak in English.

QA Supervisor, Tech Manufacturer

The Purpose of this workshop:

■ Get realistic practice in common overseas communication situations, whilst memorizing useful English phrases to build on intercultural theory and English personality ideas learned in basic pre-departure program.

Who is it for?

■ Japanese employees going overseas who have already taken intercultural training (ideally our Pre-Departure program)

How will participants benefit?

■ Get confidence, fast response time and natural English learning skill by memorizing useful phrases

■ Prepare own communication strategy and messages for own specific needs

■ More deeply learn intercultural skills for overseas success by doing role-plays and getting feedback

Workshop Methodology

■ Review key intercultural skills and behaviors learned in previous pre-departure intercultural program for and practice them so they become automatic confident styles.

■ Learn memorizing techniques, and use these to remember useful new English phrases

■ Look at cases with useful situations for own overseas business to create: analyze issues and plan appropriate behaviors.  (Use text role-plays or create/adapt own based on real situation). Learn key phrases using different memory technique per activity. Do roleplays in pairs with peer coaching feedback.

Program highlights

■ Interactive role play with feedback is the best way to deeply appreciate intercultural differences and adapt own behavior.

■ Learning English in own realistic business situations is much more motivating and memorable than theoretical textbook learning.

■ Using phrases in real situations builds communication skill. Memorizing techniques help the phrases to “stick” and be useful overseas.

■ Intercultural communication skills understanding can be developed on first day. Investing an extra day in English role play practice can result in achieving competent communication months or years faster, with huge business results improvements

Facilitation Agenda



(Memory skill)

09:00 Orientation Purpose, goals, introductions. Be a globally effective leader using English positively. Review intercultural frameworks. Overview of memory skills
09:10 1: Getting to know the situation  (Association) Positive Introductions Get to know your global team with open, friendly communication.  Interview staff effectively. Know their goals, motivations, working style.
09:35 Present your mission and values Explain your role and purpose clearly to your team and other stakeholders. Share ideas. Explain your goals, working style and how to collaborate. Use three point presentation process. Use examples and simple ideas
10:25 2: Finding solutions, planning


Motivate for better teamwork Ask questions and explore reasons, motivations. Find local issues.
11:00 Participate in global meetings Discuss solutions to local issues. Summarize and say ideas. Control the conversation: Interrupt, check & respond quickly
11:30 Chair productive meetings Lead brainstorming and problem solving discussions. Conclude with action items and roles.
13:00 3: Trouble-shooting


Co-create and explain decisions Involve local teams in decision-making. Explain head office decision process and how to influence stakeholders. Hear and understand local processes.
13:40 Present plans persuasively Physical skills for persuasive presentation: intonation, pace & pause to signal ideas. Clear Q&A.
14:40 Negotiate win-win solutions Interactive, positive negotiation to solve local issues. Future learning steps.
15:20 4. Coaching and Feedback

(Memory Palace)

Coaching-style interactive training Use questions, memorable methods and active listening to teach skills (use lego)
16:00 Positive feedback and goal setting Give coaching–style feedback on performance, hold positive review and goal-setting sessions
16:50 (Chunking) Wrap-up 1. Teach back some key phrases.
2. Today’s key learnings        <Finish 17:00>

Sample Program Slides

Learn phrases for situations

Memorize phrases using techniques

Use phrases naturally  in roleplays





Program design by Jon James Lynch and J-Global facilitators. Copyright K.K. J-Global 2018. All rights reserved