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Intercultural communication and global business success programs like no other
Pre-Departure – Key C32 Conversations
For managers going overseas – Cases, dialogues and role plays
Confidently and effectively communicate in English in real overseas work situations
The problem is there is still a big gap in business styles and lack of confidence even if participants learn some English and intercultural theory, due to lack of realistic practice …
Join and confidently prepare for each real problem situation, with right English phrases and behaviors – getting coaching in custom solution role plays.
Thank you for an interesting lecture. I think that preparations for improving communication skills are necessary, as well as English, for future overseas assignment.
I enjoyed talking in English this morning. The role plays opened my mind to other thinking, and gave me confidence. I was very encouraged using English to speak with foreigners soon.
I took your lesson a week ago and it was very good for me. I learned the difference in behavior between Japanese companies and global companies. Do not worry about mistakes, talk in English. I will meet a Filipino who can not speak Japanese next week so I will try to speak in English.
The Purpose of this workshop:
■ Get realistic practice in common overseas communication situations, whilst memorizing useful English phrases to build on intercultural theory and English personality ideas learned in basic pre-departure program.
Who is it for?
■ Japanese employees going overseas who have already taken intercultural training (ideally our Pre-Departure program)
How will participants benefit?
■ Get confidence, fast response time and natural English learning skill by memorizing useful phrases
■ Prepare own communication strategy and messages for own specific needs
■ More deeply learn intercultural skills for overseas success by doing role-plays and getting feedback
■ Review key intercultural skills and behaviors learned in previous pre-departure intercultural program for and practice them so they become automatic confident styles.
■ Learn memorizing techniques, and use these to remember useful new English phrases
■ Look at cases with useful situations for own overseas business to create: analyze issues and plan appropriate behaviors. (Use text role-plays or create/adapt own based on real situation). Learn key phrases using different memory technique per activity. Do roleplays in pairs with peer coaching feedback.
■ Interactive role play with feedback is the best way to deeply appreciate intercultural differences and adapt own behavior.
■ Learning English in own realistic business situations is much more motivating and memorable than theoretical textbook learning.
■ Using phrases in real situations builds communication skill. Memorizing techniques help the phrases to “stick” and be useful overseas.
■ Intercultural communication skills understanding can be developed on first day. Investing an extra day in English role play practice can result in achieving competent communication months or years faster, with huge business results improvements
|ITEM||DESCRIPTION / LEADERSHIP SKILLS|
|09:00||Orientation||Purpose, goals, introductions. Be a globally effective leader using English positively. Review intercultural frameworks. Overview of memory skills|
|09:10||1: Getting to know the situation (Association)||Positive Introductions||Get to know your global team with open, friendly communication. Interview staff effectively. Know their goals, motivations, working style.|
|09:35||Present your mission and values||Explain your role and purpose clearly to your team and other stakeholders. Share ideas. Explain your goals, working style and how to collaborate. Use three point presentation process. Use examples and simple ideas|
|10:25||2: Finding solutions, planning
|Motivate for better teamwork||Ask questions and explore reasons, motivations. Find local issues.|
|11:00||Participate in global meetings||Discuss solutions to local issues. Summarize and say ideas. Control the conversation: Interrupt, check & respond quickly|
|11:30||Chair productive meetings||Lead brainstorming and problem solving discussions. Conclude with action items and roles.|
|Co-create and explain decisions||Involve local teams in decision-making. Explain head office decision process and how to influence stakeholders. Hear and understand local processes.|
|13:40||Present plans persuasively||Physical skills for persuasive presentation: intonation, pace & pause to signal ideas. Clear Q&A.|
|14:40||Negotiate win-win solutions||Interactive, positive negotiation to solve local issues. Future learning steps.|
|15:20||4. Coaching and Feedback
|Coaching-style interactive training||Use questions, memorable methods and active listening to teach skills (use lego)|
|16:00||Positive feedback and goal setting||Give coaching–style feedback on performance, hold positive review and goal-setting sessions|
|16:50||(Chunking)||Wrap-up||1. Teach back some key phrases.
2. Today’s key learnings <Finish 17:00>
Sample Program Slides
Learn phrases for situations
Memorize phrases using techniques
Use phrases naturally in roleplays
Program design by Jon James Lynch and J-Global facilitators. Copyright K.K. J-Global 2018. All rights reserved