L42 EN – J-Global Inc.

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Intercultural communication and global business success programs like no other

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L42

Global Success Online Coaching

Solve global expats concerns on the spot –

via a web meeting and custom mini-lesson, with follow-up

Japanese managers and national staff may feel isolated from head office, and also separated from each other with misunderstandings, non-compliance and early quitting, due to culturally different communication and working styles.

Participants receive coaching to analyze their own unique situation, and be empowered to fix own workplace themselves, in alignment with corporate strategy, systems and values.

I was able to improve staff satisfaction and productivity at my Malaysia branch office thanks to this skype session. And our HR manager could hear, understand and support my issues too!

Manager, Steel Company, Malaysia

It was very good to attend the session, because the instructor clarified what I could not express in my mind. I could get the method of how to make myself positive.

Sales Manager, Insurance Company, Shanghai

The advice “do the most important thing that would change my life first” was very helpful for me. The coach used English as well as Japanese, and that was good. We can start strategically improving sales revenue.

General Manager, Trading Company, UK

The Purpose of this workshop:

■ Improve intercultural management skill, staff satisfaction and business performance via online meeting with our instructor. (And HR can observe and learn the actual local genchi/gemba situation directly)

Who is it for?

■ For managers and staff in foreign countries, or Japan regions who want to improve motivation, satisfaction, effectiveness and productivity at work and in their lives.

How will participants benefit?

■ Get clarity about own needs, challenges, causes and solutions. Our instructors will run a needs assessment and coach the participant in areas where they want to improve.

■ Learn easy to understand theory and practical exercises they can immediately put into practice in their workplace and own job activities.

■ Practice scientifically proven techniques for relieving stress and building confidence and well-being;

Workshop Methodology

■ Understand how Japanese and global working style is different, including comparing current country with Japan, using many short clear case studies.

■ Analyze pain points where gaps are big: hiring, roles, evaluations, training, promotion, working style, communication, decision making, meetings, sales and marketing

■ Learn how to make effective “hybrid” systems to fix the gaps – combining the best of Japanese teamwork, quality and customer service with the global staff’s strong points of clear communication, strategic thinking, professional skills and knowing their market.

■ Make company strategy clear, develop goals together, and explain company values well, with clear examples and benefits, to use as a motivator when praising performance and as an objective feedback tool.

■ Learn situational leadership and the benefits of coaching when managing across cultures, and how to delegate tasks effectively using milestones for regular reporting on progress.

■ Learn how to do coaching-style management – because it helps both manager and staff understand each others’ thinking, creates higher motivation, and supports ongoing ‘ho-ren-so’ type team communication. Especially practice 1-1 meetings including career planning, project management, goal-setting and feedback, using positive communication.

Program highlights

■ Ex-pats receive customized coaching and training at their desk, as soon as they need it, optionally observed and supported by Japan HR manager.

■ Ex-pats become confident and proactive, by preparing for common issues via case studies and role-plays, so mistakes can be avoided, and fast progress made in the overseas assignment.

■ Participants understand the local working culture, how to motivate the staff so they are loyal and productive, and how to support their personal and business growth. We share best practices, tools and useful phrases.

Facilitation Agenda

STEP 1: Simple needs survey in Japanese by previous day.

(Time 15 minutes. Via email).

STEP 2: Training and Coaching Session (Time 90 minutes).

Time	Item	Description
10:00	Orientation & Needs Assessment	1. Purpose, goals, methods. 2. Review needs survey Check mission and needs.
10:20	Intercultural Communication Skills Mini-Lesson	1. Intercultural skills practice including relevant frameworks, case study, solution ideas, role-plays to practice behaviours. 2. Confirm relevant and useful parts for own situation.
11:00	Solutions Coaching	1. Explain own challenges (issues/opportunities) again, using insights and tools from the mini-lesson. 2. Confirm ideas about causes, and own solution behaviours. 3. Role play some key conversations with the coach.
11:25	Wrap-up	1. Summarize learnings. 2. Summarize own next actions / assignments, 3. Feedback from observer manager/HR staff, coach. <Finish 11:30>

STEP 3: Send Learning report and personal plan: Insights and Next Steps

(Time 15 minutes. Via email).

STEP 4: Execute ideas and report progress. Optionally book short following up coaching session (Example 30-45 minutes)

Prices

Online Coaching Session	Time (mins)	Content	Price (Exclusive of tax)
Half day Seminar	180	Any J-Global training program	¥115,000
Ex-pat Success Support	90	Needs check + mini-lesson + coaching	¥50,000
Regular Coaching	60	Plans, Assign-ments, Feedback	¥35,000
Follow-up Coaching	30	Continued support after/between F2F seminars	¥20,000