It's time to J-Globalize your business

Intercultural communication and global business success programs like no other

Managing Non-Japanese           L33

Employees Overseas

Create productive, highly motivated local teams in overseas markets

 

The problem is unseen culture gaps driving high quitting rates and low productivity. Japanese managers’ ideas about teamwork, loyalty and communication may be different. Gaps with head office drive misunderstandings, motivation issues. ‬‬

Set up a hybrid system that is better for your situation than Japanese or global style, and drives profitable business growth and happy stakeholders.

I’ve really enjoyed and got understand how different way of communication  in the global business world. I learnt the importance of explaining the Japanese advantages in addition to adapting foreign culture.

Sales Manager, Medical Equipment Company

I had a hard time getting e-mail responses from American colleagues. I gradually learned by myself how I should send emails to them to get responses promptly but I could’ve worked more efficiently if I’d known what you taught us in the seminar.

Customer Support, Global CRO

Thank you very much for the great seminar today! Your seminar delivery and the way you presented (facial expression and gestures) attracted me very much and I kept focusing on every topic you were on. I could tell you have so much experience and knowledge on the Japanese culture, and I wanted to know more about each topic and your background.

Project Manager, IT Company

The Purpose of this workshop:

■ Build your own effective hybrid management system that ‪results in high staff motivation, staff retention and productivity in your local country and  effective teamwork globally.‬‬

Who is it for?

■ For Japanese managers of overseas offices or factories, or staff supporting global teams.

How will participants benefit?

■ Achieve mission and targets‬‬

■ High staff motivation, ‬‬

■‪ Staff retention ‬‬

■‪ Productivity ‬‬

■ Effective teamwork‬‬

Workshop Methodology:

■ Understand how Japanese and global working style is different, including comparing different countries, using many short clear case studies.

■ Analyze pain points where gaps are big:  hiring, roles, evaluations, training, promotion, working style, communication, decision making, meetings, sales and marketing

■ Learn how to make effective “hybrid” systems to fix the gaps – combining the best of Japanese teamwork, quality and customer service with the global staff’s strong points of clear communication, strategic thinking, professional skills and knowing their market.

■ Make company strategy clear, develop goals together, and explain company values well,  with clear examples and benefits, to use as a motivator when praising performance and as an objective feedback tool.

■ Learn situational leadership and the benefits of coaching when managing across cultures, and how to delegate tasks effectively using milestones for regular reporting on progress.

■ Learn how to do coaching-style management – because it helps both manager and staff understand each others’ thinking, creates higher motivation, and supports ongoing ‘ho-ren-so’ type team communication. Especially practice 1-1 meetings including career planning, project management, goal-setting and feedback, using positive communication.

Program highlights

■ Ex-pats become confident and proactive, by preparing for common issues via case studies and role-plays, so mistakes can be avoided, and fast progress made in the overseas assignment.

■ Participants understand the local working culture, how to motivate the staff so they are loyal and productive, and how to support their personal and business growth. We share best practices, tools and useful phrases.


Facilitation Agenda

 

Time Item Description
09:00 Orientation 1. Purpose, goals, introductions.
2. My mission,
3. Growth mindset,
4. Open communication.
09:40 Intercultural Communication (Overview) 1. Case study & quiz: Japanese managers overseas.
2. Ten intercultural frameworks and tips for your own culture.
11:10 Adapting to Overseas Culture 1. Work-life-balance and stress management,
2. Respectful communication (avoiding harassment)
3. Coaching Style Management,
4. Explaining my management style
13:00 Performance management (Coaching style communication) 1. Hiring & interviews,
2. Interactive goal setting,
3. Giving feedback positively (Role play)
13:50 Shared Direction 1. Our Company Way, mission, values,
2. Team-building & Project Management,
3. Situational leadership
14:40 Clear Persuasive Communication 1. Clear emails,
2. Win-win negotiation,
3. Confident interactive Presentations
15:50 Facilitating diverse meetings 1. “Start with Why.”
2. Chair meeting: ”How to prepare for overseas”.
3. Discuss & agree.
16:20 Intercultural Communication Best Practices Presentation & Q&A about today’s intercultural insights and applications  (Each

participant explains a different “how to” topic)

16:40 Planning my assignment success 1. Group discussions (target regions),
2. Personal action plans.   

Sample Program Slides

Support high motivation, retention

Build staff confidence to change

Combine team /
individual power

Program design by Jon James Lynch and J-Global facilitators. Copyright K.K. J-Global 2018. All rights reserved

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