It's time to J-Globalize your business

Intercultural communication and global business success programs like no other

Intercultural Communication L12

Become a more confident leader and clear communicator who can understand and motivate global stakeholders to be successful together.

The problem is Japanese aren’t trained about global business style, which is different but may behave as if their global counterparts are Japanese – causing poor performance, motivation and teamwork‬‬

Join and see how to fix the gaps – to communicate effectively with non-Japanese – to persuade overseas customers and suppliers, and work more smoothly with overseas staff.‬‬

Thank you, I enjoyed and learned a lot! What you taught us (eye contact, not crossing arms, etc.)  we’re in Japanese business culture. I’ll work in global business situation with foreigners from this July, so  your advice was really useful and motivated me for a new start.

Marketing Coordinator, Apparel Maker

My Chinese colleague confirmed that the idea of Japanese “unspoken language” is incomprehensible and very difficult for them. Thanks for the hints to acquire this idea.

R&D Manager, Consumer Electronics Company

Your program was really impressive and exciting for me. I could understand the difference between Japanese culture and foreign culture, and how to learn English communication. Especially, India’s culture, opposite to Japanese humility, such that everyone says “I can do it” was very funny.

Consultant, Digital Agency

The Purpose of this workshop:

■ Understand how Japan’s team-based, “high context,” Confucian working style is misunderstood by global counterparts, and how to make an effective hybrid working and communication style

Who is it for?

■ Japanese managers and staff who work with non-Japanese, make overseas trips or need to support overseas business. Also non-Japanese working with Japanese.

How will participants benefit?

■ Gain objectivity about own working style, and improve their communication, project management, sales and collaboration with non-Japanese.

■ Improve results such as project success, sales or management of non-Japanese teams.

■ Be able to explain Japanese working style to overseas counterparts and together create a hybrid working style which is motivating and effective for participants.

Workshop Methodology:

■ Agree to use globally effective open communication style for the workshop, and become positive about using English as much as possible in discussion or role plays with each other. Understand the concepts of intercultural communication, and goals of the program.

■ Consider own company’s philosophy mission and values positive aspects, how to explain them to non-Japanese to ensure working together is smooth and performance evaluations are effective. Also optionally consider aspects of working style that non-Japanese would like to change to improve their motivation and effectiveness.

■ Look at the case of a non-Japanese employee joining a Japanese organization: what gaps in understanding and behaviors affect productive teamwork.

■ Analyze gaps using ten intercultural leadership frameworks, starting with growth mindset, and including communication style, discussion style, organization, decision making etc. In each case, identify own current style and how to adapt it for more global success.

■ Practice effective communication in typical global situation role plays, such as introductions, goal-sharing, meetings, presentations and giving feedback.

Program highlights

■ Using English and global communication style in the workshop is achieving the multiple goals of understanding, learning and practicing the target behaviors.

■ Consider how to fix own organization’s intercultural communication challenges, discussing real business cases, and role playing

■ Finish with a positive, confident flexible mindset for learning and doing more global business

Facilitation Agenda



Time Training Area Details
09:00 1 Sharing our current situation •Our goals today

•2020 Corporate Vision (Why we need global leadership skills in the future)

•Imagine our intercultural challenges

09:30 2 Managing Intercultural Communication

(Nine frameworks: Learn, Evaluate workplace, Share best practices)

1.Growth Mindset






12:00 Lunch
13:00 7.Trust


9.Time sense


15:00 •Create J-global ‘Best mix’ of Japan, global, local’
16:00 -17:00 3 Creating our positive future Showing leadership
1. Working with a Japanese manager/colleague/customer
2. Working with a foreign manager/colleague/customerToday’s learnings1. Solve Intercultural Challenges
2. Our next actions
3. My role

Sample Program Slides

Consider country’s and own style

Why Japan is uniquely different

How make best Japan-global mix





Program design by Jon James Lynch and J-Global facilitators. Copyright K.K. J-Global 2018. All rights reserved