It's time to J-Globalize your business

Intercultural communication and global business success programs like no other

Case-study-based                      C22

Intercultural Global New Hire Training

Quickly learn and adapt to Japanese co-workers and manager’s expectations and communication style via role-plays

Japanese managers and staff often do not concretely explain their instructions or give clear positive feedback. Misunderstandings cause stress.

New hires get confidence and motivation to find own solutions. We analyze common issues and cultural reasons and practice successful behaviours.

This seminar told me how important the Hou/ Ren/ Sou (report, contact, and consultation) is. I want to use it well and make my task done smoother.

Global New Hire, Furniture Company

I learnt a lot through reading the cases that would possibly happen, and discussing the solution. That also reminded me not to make same mistakes.

Global New Hire, Retail Group

Now I can see what Japanese managers and co-workers are expecting from me, I feel more confident to work together. My career in Japan was only as a part-time worker and the term were short. Thus, this seminar was very meaningful for me to get the manner and behavior for working in Japan.

Global New Hire, Furniture Company

The Purpose of this workshop:

■ Help Japanese-speaking overseas staff to adjust to working in a Japanese environment so they have high motivation, friendly relationships and can do high quality teamwork.

Who is it for?

■ Non-Japanese new hires who will enter a Japanese work environment such as retail, hospitality, research or production as staff or trainees.

How will participants benefit?

■ Learn from case stories all the most common cultural misunderstandings in their workplace, how to understand and fix or prevent them.

■ Practice effective Japanese behaviours, and “hybrid” behaviours to deal with “high context” situations – such as checking the real full intention of instructions before taking action, and confirming the actual meaning of feedback.

■ Understand the positive intentions of Japanese managers and coworkers, and the benefits of their way of working and training.

■ Create a positive career road-map, and plan how to build own skills for success.

Workshop Methodology:

■ In preparing for the seminar we interview managers, experienced and and new employees to hear about typical issues global new employees experience, such as a misunderstandings about team-based working style, sharing information etc.

■ Then we create case studies for key situations, and write “solution ideas” using intercultural frameworks to explain them. During the seminar, participants discuss the cases, find causes and solutions, then compare with our suggestions and share real experiences with each other.

■ Once cases and lessons are understood, pairs prepare realistic role-plays, and perform them for each other – then give each other feedback. If time is short, pairs can prepare different role-plays.

■ At the beginning of each seminar we confirm the company’s vision, mission and values and explain these to each other, so we are aligned.

■ At the end, participants consider what their co-workers, managers and customers may be like, and how to best to communicate.  They discuss their career dreams and map this out on the company’s career roadmap.

Program highlights

■ Finally participants feel confident because they have growth mindset and are ready to try new things. They have practiced common intercultural problem situations and have solution methods, and some suitable language patterns. The text can be a manual for them in the workplace.

■ Participants can see benefits of team-based working style and positively plan their career steps and what skills they want to build.


Facilitation Agenda


09:00 Orientation Purpose., goals, introductions. “Open Communication”  Our needs: pair –> group discussion
09:20 Business culture differences Intercultural comparison discussion: Japan vs Global. Our company’s mission and values.
10:00 Case study discussions, intercultural frameworks and roleplays Growth Mindset. Confucian discussion style.  Cases A, B  <Break: 10 minutes>
11:10 High context information-sharing, Formality/ showing respect. Cases C, D, E
12:00 “Ameba”-style flexible team-work. Debate. Low context checking. Cases F, G, H, I  <Lunch: 60 minutes>
14:00 Team-based support. Quality Focus.  Cases K, L, M
14:45 Values and mission. Take responsibility. Cases M, N, O <Break: 10 minutes>
15:30 Effective working relationships Customer satisfaction. Successfully working with Japanese managers and staff. <Break: 10 minutes>
16:25 My successful career My personal goals. Career roadmap. Management’s unwritten rules.
16:50  Wrap-up My next steps <Finish 17:00>

Sample Program Slides

Explore motivating relevant cases

Roleplay effective behaviours

Understand, satisfy Japanese bosses





Program design by Jon James Lynch and J-Global facilitators. Copyright K.K. J-Global 2018. All rights reserved